If you are in Lebanon, you can pay by cash upon delivery. However, if you are outside of Lebanon, you can pay by credit card or PayPal.
If you have a question about a garment or a product, it’s best to ask the question from the product page itself because by doing so you won’t have to reference the product you are inquiring about. See screen shot below.
It is best to contact us by phone if you would like to cancel or change your order before its delivered. Nevertheless, you will never have to worry about returns or exchanges with us. We want you to be happy and satisfied with the apparel you buy from us.
If you are only returning a product and you are in Lebanon, then it’s best to mail it to us with LibanPost and ask them to collect your refund upon delivering the returned item. Once we receive the item we will open it to make sure the tags are there and that it wasn’t used or damaged.
It is our policy to inspect every garment and apparel product before it’s shipped or delivered. However, human errors do happen, and therefore if you receive a product from us that is damaged, you need to call us and let us know within the same day you receive the product if you would like to return it, and within 2 days (48 hours) if you are exchanging it. We will pick-up returns the same day, and for exchanges either also the same day or the day after at the latest. We will not be able to accept returns if you don’t let us know that would like to return it the same day.
We deliver within Lebanon the Next day of making your purchase. For countries outside of Lebanon, we ship your order the same day or the next day of your order upon confirming payment.
We do our own deliveries within Lebanon. Outside of Lebanon we use either LibanPost registered parcel shipping guaranteed to be delivered within 7 days if the product is being shipped from Lebanon. If the product is being shipped from California, then it will be either the USPS or UPS.
Yes, we offer a 100% warranty on all products you receive from us. If by accident you ever receive a defective product, we will exchange it immediately. If we don’t have a replacement in our stock we will refund your money immediately.